Customer SupportFAQs

If you can’t find the answer to your questions, click on the Contact Us page to e-mail us. You can also call us toll-free at 1-800-896-9756. Our Service Representatives can help you Monday through Friday, 8 a.m. to 7:30 p.m. Central Time and Saturday and Sunday, 10 a.m. to 6:30 p.m. Central Time.

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Look for the metallic silver-colored rating plate on the back or bottom of your Eureka vacuum. Your model number is comprised of four digits and two letters.

You’ll find the model number on a metallic silver-colored rating plate, which is usually located on the back or bottom of your vacuum.

Our Store Locator will help you find the Electrolux dealer nearest you. Search both retail and online stores, as the selection varies. Call ahead before going to a retail store to make sure your particular model is in stock.

Fill out and mail in the registration form in the Owner's Guide that came with your vacuum cleaner. Or, use our convenient online registration form.

Check to see if the belt is broken, or if the cord or something else is caught under the vacuum.

If your vacuum has a detachable hose, make sure it’s firmly connected. Make sure the hose is emptying the dirt into the bag or the dust cup. On bagged models, the hose needs to protrude into the bag. If these connections look right, then check the hose for a clog or obstruction.

A broken fan blade, a broken belt or an obstruction in the brush roll are the most common reasons for increased noise.

It varies, depending on your model's filtration type. Micron Filtration is not a separate filter, but is part of the bag itself. So, if you change bags monthly and use Electrolux brand bags, your filtration should remain powerful. True HEPA filters should be replaced every six months to maintain peak filtration. The small fabric filters that cover the back of the bagless cassette and the entrance into the casing beneath the cassette can be rinsed out, dried thoroughly and put back into place. They should be replaced after a year. Washable HEPA filters should be cleaned out approximately every eight weeks. Always make sure that washable filters are completely dry before you put them back in the vacuum.

Check the brushroll belt periodically for signs of wear. Typically, it should be replaced every six months. Refer to your Owner’s Guide for detailed replacement instructions.

Belts are made of rubber and will stretch and wear out. The belt runs the brush roll thousands of revolutions per minute, so the tighter or newer the belt, the better the vacuum performs.

Generally, you should change your vacuum bag once a month and empty your dust cup when it is two-thirds full. We recommend more frequent bag changes if your home is large, if you have children and/or pets or if there is heavy foot traffic in your home. You should also change the bag more than once a month if you’re cleaning fine dust and debris, since both reduce the filtration through the bag. Change the bag immediately if the dirt is above the line printed on the bag. A bag change indicator is activated on some Electrolux models when the bag is full.